“Aren’t You a Little Old” UPDATE – An Apology

Posted: June 19, 2013 by Crackin' Wax in General
Tags: , ,

For those of you that missed it, I had an interesting encounter yesterday with someone stocking the trading card shelves at Target. The good folks at Excell took notice and reached out to me this morning.

The representative apologized for the incident and assured me that the situation will be addressed. He also informed me that not only do their own employees work with retailers that carry trading card products, they also use other service organizations (such as The Fairfield Company) to help ensure that shelves are being stocked in a timely manner during heavy release periods such as this. He went on to say that these service organizations are employees of Excell and would be held to the highest standards. He also offered to send something my way for the trouble, which I declined (however, now that I think about it, if something had been sent, I would have included it in the Mystery Prize for the Allen & Ginter Charity Case Break).

This is customer service. Something can be learned from this. There is a good possibility that the lady who caused this incident has absolutely nothing to do with Excell, its partners or Target, yet Excell still went out of their way to reach out to me. I made no call to action. I did not make an e-mail address or phone number available, yet they still found a way to find me in order to try to correct a situation that, in all likelihood, may not have needed to be corrected by them. Further still, they offered to send something to me–a peace offering, if you will. Many kudos for this effort. This is customer service.

So, I went back today to the place of the incident and picked up a hanger box of Series 2. I will be posting most of the pulls on Take My Cards tonight. If you’re not familiar with Take My Cards, it’s a program I run to raise money for Big Brothers Big Sisters. Donate $1 to them via Crackin’ Wax and you can take up to 20 of my cards–just send a SASE and any card protection you’d like me to use!

I received word today that the boxes for this break will arrive next week. That means the earliest date that we will do the break is Wednesday June 26 2013 (the day after my birthday wink-wink-hint-hint). If all of the slots are taken before 6/26/13 I will throw a jumbo box of Topps 2013 S2 into the break FOR FREE! If you need more info, please see the 10-Box Mixer page at the top of the blog. If you’re ready to jump in, just click your team(s) below! Remember, $5 from each slot will be going to the St. Jude Children’s Research Hospital!

  1. Tribecards says:

    Wow! I agree: THAT is customer service! Kudos to Excell. I wish all companies would find this story and read it.

  2. Tribecards says:

    Rockies have been paid for. :-)

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s